Communicating with higher management always require tactics and tricks. Today, after making my own mistake, my manager-Ms. Judy reminded me a very good principle. Which is ..
‘Less is more’
Reporting to higher management doesn’t require us to explain all the details, we must be able to tailor the content of our report so it won’t go too much into details. Always only provide summary of the information unless they explicitely require you to go into details.
Another positive thing for giving less information is that you will cover yourself from unnecessary questioning. Sometime the details are too distracting, our boss will forget the general picture of the problem. Thus, he/she will only comments about the details without ever address the main issue.
But this doesn’t mean we dont prepare the details, we do prepare them, but only will shown them if its required.
Thanks Ms. Judy Koh =)